Privacy policy
In case of any discrepancy between versions, the Spanish version prevails.
The technical measures we use to protect data are explained in Security and privacy.
1. Data controller
La Charca Software S.L. · CIF B90259185 · Calle Juan de Mata Carriazo, 3B, Local, 41018 Sevilla (Spain) · soporte@mynurserymanager.com
2. What data we process and why
| Data | Purpose | Legal basis |
|---|---|---|
| Contact form: name, email, phone, nursery and message | To answer your enquiry | Consent |
| Sign-up: first name, surname, email, phone and nursery name | To create the nursery's account and provide the service | Performance of the contract |
| Virtual assistant (chat): your questions, its answers and, if you ask us to contact you, your email | To answer your questions, forward your enquiry to the support team if you ask, and improve the answers | Legitimate interest; consent when you give us your email |
| Billing data | To invoice and meet tax obligations | Legal obligation |
3. Data that nurseries enter into the platform
The data about children, families and staff that each nursery enters into My Nursery Manager is that nursery's responsibility. La Charca processes it only on the nursery's behalf and following its instructions, as a data processor (Article 28 GDPR). To exercise your rights over that data, contact your nursery; if you write to us, we will pass your request on to the nursery.
4. Where it is stored and who has access
Data is hosted on OVHcloud servers in France (European Union) and all connections are encrypted. Only third parties that provide us with a necessary service have access to it, under a data processing agreement: OVHcloud (hosting and email), Stripe (card and direct debit payments) and Google Firebase (mobile notifications). We do not sell or share data with third parties for advertising purposes.
Virtual assistant powered by artificial intelligence
The chat on this website is answered by an artificial intelligence assistant, as stated in the chat window itself. It only answers with information published on this website. To generate the answers, the conversation text is processed by OVHcloud AI Endpoints, on servers in the European Union, and is not used to train models. Conversations are kept for 30 days to review the quality of the answers and then deleted. To apply usage limits we store an encrypted fingerprint of your IP address, never the address itself. Please don't write health data or personal data about children in the chat.
The same assistant is available inside the platform. There it cannot see or change your centre's data: with the conversation we only keep your name, your email, your role and your centre's name, so that the support team can reply if you send them the conversation. They are deleted with it after 30 days.
Emails we receive at soporte@mynurserymanager.com are also sorted by this assistant, which prepares a draft reply with the same information as the website; a member of the team reviews it before it is sent. The text is likewise processed in OVHcloud AI Endpoints (European Union) and is not used to train models; we keep that copy for 90 days.
5. How long we keep it
Contact data, for as long as needed to answer your enquiry. Account data, for as long as the subscription lasts and, afterwards, for as long as the law requires (for example, 6 years for billing data).
6. Your rights
You can request access to, rectification, erasure, restriction or portability of your data, or object to its processing, by writing to soporte@mynurserymanager.com. If you believe we have not handled your request properly, you can complain to the Spanish Data Protection Agency (www.aepd.es).
7. Cookies
This website only uses one technical security cookie for its forms. Your browser also stores whether you have closed the language notice and, while the tab is open, the chat conversation. We do not use third-party advertising or analytics cookies.
Last reviewed: October 2026.